Brittany Jones

Brittany Jones is a Senior CX Program Manager at Amazon, where they leverage their passion for customer experience to drive transformative initiatives. They previously served as Manager of Customer Experience & Analytics at Pearson and held the position of Sr Research Consultant/Project Manager at CareFirst BlueCross BlueShield. Brittany earned a Master of Business Administration (MBA) from American Public University and a Bachelor's degree from the University of Maryland - Robert H. Smith School of Business. Their career began in marketing as a Marketing Assistant at The Universities at Shady Grove.