Dennis Owens

Dennis Owens serves as a Global Senior Operations Leader at Amazon since October 2018, showcasing extensive experience in operational leadership. Prior roles include Senior Claims Manager at Swinton Group and Associate Director at BGL Group, contributing to a strong background in management and strategic operations. Previously, Dennis held the position of Director of Contact Centres at DHL and Head of Customer Service at UPS, demonstrating a robust foundation in customer service and operational efficiency. Dennis holds a Master's degree in Business Administration and Management from Edinburgh Napier University, alongside a Chartered Manager status and a Level 7 Extended Diploma in Strategic Management & Leadership from the Chartered Management Institute.