Mariana Grottera is a seasoned professional with over 20 years of experience in e-commerce, retail, banking, and the automotive industry. Currently, they lead the Customer Experience initiatives for Delivery and Returns at Amazon Brazil, focusing on speed, convenience, sustainability, and reliability. Previously, Mariana held key roles at Carrefour Brazil, including Portfolio Superintendent and Strategic Planning Manager, where they drove customer-centric strategies and cross-functional projects. Mariana holds an Engineer's degree in Production Engineering from Escola de Engenharia Mauá and an MBA in Business Administration from Fundação Getúlio Vargas.
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