Nirvikar Pandey is a seasoned professional in customer success and sales management, currently serving as Head of Customer Success (AM Team) and Upsell at Amazon.in, along with responsibilities as Head of Direct Sales & Implementation for the Amazon SmartPOS initiative. Prior experience includes managerial roles in sales and alliances at Vinculum Group, and multiple leadership positions in business development and presales at GOFRUGAL Technologies Pvt Ltd, overseeing operations across North India. Nirvikar holds a Master of Technology (M.Tech.) degree in Materials Science from the National Institute of Technology, Tiruchirappalli.