The Customer Services and Quality Assurance team at Amber Energy is dedicated to ensuring exceptional customer experiences and maintaining high service standards. This team oversees customer inquiries, implements quality assurance protocols, and develops strategies to enhance service efficiency and satisfaction, while supporting the cooperative's mission of promoting community-based green energy initiatives in Ontario. They also analyze data to identify improvement opportunities and coordinate events to engage residents in sustainable energy practices.
Arthur Beattie
Head Of Assurance Services
Charlotte Beard
Business Analyst
Claire Poole
Quality Assurance Lead
Drew Humphreys
Head Of Customer Hubs
Fiona Harvey
Lead Net Zero Consultant
Jim Jagjivan
Head of Customer Success
Luke Roberts
Assurance Services Development...
Megan Baker
Events And Communications Offi...
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