Aidan O'Shaughnessy

Aidan O'Shaughnessy is an experienced IT professional with a diverse background in IT support and process improvement across multiple companies. Currently serving as a 2nd level IT Specialist for Boehringer Ingelheim via Ambit Projectes since May 2014, Aidan focuses on knowledge base content review. Previous roles include Team Manager at T-Systems Iberia, where Aidan led a team providing IT support for BMW employees, and Process Improvement Program Manager at Sitel, overseeing improvement projects for major global clients. Aidan's career also includes significant accomplishments at PayPal, where expertise in operational excellence, process analysis, and fraud operations was developed. Early career experience includes an apprenticeship with Deutsche Telekom, providing a solid foundation in IT systems. Educational credentials consist of a degree in IT from Multi Media Berufsbildende Schulen Hannover.