Joni Wootton

Joni Wootton currently serves as the ITSOM Change & Software Asset Manager at America First Credit Union since July 2020. In addition, Joni has been an ITIL Expert Business Process Analyst at I Train IT Leaders LLC since April 2018. Previous experience includes roles as an ITIL/Agile Business Process Analyst at TEKsystems, a Problem Manager for Blue Cross of Idaho, and an Operational Process Manager at HP. Key responsibilities have included managing projects, creating and tracking JIRA stories, implementing change management processes, and serving as a ServiceNow Subject Matter Expert. Joni's educational background includes studies at Montana Technological University.