American Airlines
Darrel Gray has extensive experience in customer service and operations, currently serving as a Customer Service Manager in Airport Customer Care at American Airlines since October 2020. Prior roles at American Airlines include Airport Operations Recruiter, Operational Talent Advisor, and Customer Service Manager in various capacities. Before joining American Airlines, Darrel Gray worked at Norfolk Southern Corporation from May 2011 to October 2020 as an Operations Supervisor for Legal Claims. Darrel Gray holds a Bachelor of Applied Science and a Bachelor of Science in Criminology from Western Carolina University, obtained between 2005 and 2009.
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American Airlines
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American Airlines Group, Inc. is an American publicly traded airline holding company, formed on December 9, 2013, in the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company of US Airways. The airline groups together form the largest airline in the world, with more than 6,700 daily flights to 350 locations in 56 countries worldwide, about $40 billion in operating revenu and over 100,000 employees.