Jim Catlin

IT Delivery Manager - Customer Mobile App at American Airlines

Jim Catlin is an experienced IT Delivery Manager at American Airlines, with a career spanning from December 2007 to the present, holding various roles including IT Application Manager and Application Delivery Manager. Responsible for overseeing significant budgets and team empowerment, Jim has a strong background in project management, customer service, and operational oversight, utilizing Agile methodologies to manage complex projects from inception to completion. Prior experience includes roles in information technology and project coordination at organizations such as Impact Athletics and CA, with foundational skills developed at IBM Global Services as an application developer and team leader. Jim holds a Master's in Business Administration with a concentration in Project Management from Keller Graduate School of Management and a Bachelor's Degree in Project Management from DeVry University.

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Previous companies

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Timeline

  • IT Delivery Manager - Customer Mobile App

    June, 2021 - present

  • IT Application Manager - Aa.com

    October, 2018

  • Application Delivery Manager, Cargo Information Technology

    June, 2017

  • Senior Project Manager, Airport Operations, Baggage Service

    December, 2013

  • Passenger Service, Customer Service Manager, DFW Hub

    October, 2012

  • Reservation Manager Assist / Executive Platinum, Concierge, Five Star Desk

    December, 2007