American Auto Shield
Brian Coleman has extensive work experience in customer service and management. Brian served as the Customer Service Director at American Auto Shield from April 2020 to the present. Prior to that, they were the Customer Experience Manager at the same company from December 2019 to March 2020. Brian's previous role was as the Customer Service Manager at Key Vehicle Resources, where they worked from November 2009 to December 2019.
Brian Coleman completed their Bachelor's degree in Business Administration and Management, General from Lindenwood University from 2003 to 2007. Additionally, they obtained several certifications, such as "Managing a Customer Contact Center," "Boosting Your Team's Productivity," "Customer Service: Handling Abusive Customers," "Developing Your Team Members," "Enhancing Team Innovation," "Grammar Girl’s Quick and Dirty Tips for Better Writing," "Holding Your Team Accountable," "Managing Team Conflict," "Managing Teams," "Managing Virtual Teams," "Meeting Facilitation," and "New Manager Foundations" from LinkedIn. Brian obtained these certifications in November 2020 and January 2022.
American Auto Shield
Welcome to American Auto Shield! Our Vision: The first choice for service contracts. Our Mission: Be recognized as the driver for innovation in our industry by delivering products and an experience our customers value. Founded in 2002 and headquartered in CO, we specialize in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service.