Lee P.

Lee P. is an experienced professional in customer experience management and contact center leadership, currently serving as Director of Business and Retail Service Centres and Head of Contact Centres at Metro Bank (UK) since April 2015. Lee leads a large, award-winning contact center, delivering exceptional customer service 24/7. Prior roles include UK Member to Member Customer Experience Manager and UK Customer Experience Service Design Manager at eBay, where responsibilities involved enhancing customer experience and managing teams across multiple functions. Lee has also held leadership positions at Mobiles.co.uk and Carphone Warehouse, focusing on customer support strategy and sales management. Lee began a career in the Royal Air Force as a Senior Air Craftsman after completing secondary education at Cwm Rhymni Comprehensive and further studies at Cardiff College of Higher Education.