Anderson Theresa

Theresa Anderson's work experience includes several roles at Nielsen, where they demonstrated high performance and achieved successful results. Anderson started as a Training Manager, overseeing call center training activities and managing a team of trainers and curriculum designers. Anderson then progressed to the role of Call Center Leader, responsible for setting strategic directions, managing a P&L and budget, and leading a team in SLA and KPI development. In their most recent position as Call Center Director, Theresa executed strategic planning in day-to-day operations and led a team in delivering call center growth strategies and ensuring excellent customer service. Anderson is currently the National Director of Operations at American Directions Research Group.

Anderson Theresa is currently pursuing an Associate of Business Administration degree at St. Petersburg College.