Jim Lafferty

Jim Lafferty is a seasoned professional in infrastructure engineering and enterprise service management, currently serving as a Senior Infrastructure Engineer at American Electric Power since April 2021. Prior to this role, Jim held positions at Lumen Technologies and CenturyLink Business, where responsibilities included providing white glove service, managing significant outage assistance, and ensuring SLA compliance. Jim’s career began at Qwest Communications International, Inc., advancing through various roles including Manager of the Partner Support Program and Service Sales Engineer. Jim holds a degree from The Ohio State University, completing studies between 1995 and 1999.