Clinton Eshelman

Clinton Eshelman has extensive work experience spanning various roles in different companies. Clinton began their career at Primerica as a District Manager, where they focused on implementing financial plans, educating individuals on insurance and retirement planning, and obtaining an Iowa Life Insurance License. Clinton then worked at American Equity, starting as an Annuity Service Technician and later becoming a Commissions Service Specialist. In these roles, they handled back-commissions, processed withdrawal requests, and took inbound/outbound calls. Clinton also held positions at American Equity as an Annuity Claims Specialist and Annuity Claims Administrator, where they reviewed claim paperwork and provided assistance to beneficiaries, policyholders, and agents. Clinton additionally served in the Iowa Army National Guard, holding various leadership roles such as Mortar Squad Leader, Mortar Section Sgt, Platoon Sergeant, and First Sergeant. In these positions, they oversaw training, equipment maintenance, and the development of subordinates. In their current role at American Equity as a Production Support Analyst II, they provide technical support, insights to internal customers, and works with a team to resolve issues within specified time metrics.

Clinton Eshelman's education history is as follows:

- From 2014 to 2015, Clinton attended Grandview University and obtained a Bachelor's degree in Business Administration (B.B.A.) with a focus on Finance, General.

- From 2010 to 2014, Clinton attended Des Moines Area Community College and earned an Associate's degree in Business Administration and Management, General.

- From 2008 to 2010, Clinton also attended Des Moines Area Community College and received a Certificate of Entrepreneurship/Entrepreneurial Studies.

- In 2005, Clinton briefly attended Iowa State University, but did not obtain a degree in any specific field of study.

In addition to their formal education, Clinton has obtained several certifications. These include:

- Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities from American Equity in October 2022.

- Various certifications from LinkedIn, such as "Be an Inclusive Organization People Won't Leave," "Business Innovation Foundations," "Develop a Service Orientation," "Lean Six Sigma Foundations," "Managing Resources Across Project Teams," "Microsoft Project 2019 and Project Online Desktop Essential Training," "Microsoft Project Quick Tips," "Program Management for IT Professionals," and "Social Media Monitoring: Strategies and Skills," all obtained in November 2021.

- Program Management Foundations from LinkedIn in February 2021.

- Several customer service-related certifications from LinkedIn obtained in July 2019, including "Managing Customer Expectations for Frontline Employees," "Managing Customer Expectations for Managers," "Phone-Based Customer Service," and "Working with Upset Customers."

- Project Management Foundations: Requirements from Lynda.com in May 2018.

- Several management-related certifications from Lynda.com obtained in December 2017, including "Delegating Tasks to Your Team," "Hiring Your Team," "New Manager Foundations," and "Onboarding New Hires."