Charmaine R.

Charmaine R. has a diverse work experience spanning multiple roles in business analysis and technical support. Charmaine began their career at Pitney Bowes as a Supervisor, where they provided training and orientation to employees, organized meetings, conferences, and events, and completed monthly reports. After that, they joined NCR Corporation as a Technical Support Representative Tier I & II & Concierge, where they provided excellent customer service via various communication channels and monitored customer reported problems.

In 2019, Charmaine joined Shiji Group as a QA Analyst and later became a Business Analyst. In these roles, they developed, executed, and tracked manual use cases for assigned projects, conducted training on system software and payment pin pads, and made recommendations for system improvements. Charmaine also led the team through the product development cycle, managed project scope, and facilitated meetings to ensure projects stayed within scope.

Charmaine then worked at LoadX LLC as a Business Analyst, where they effectively communicated complex technical scenarios to users and the product team. Charmaine used JIRA to manage the team's backlog and Confluence to document product workflows.

In 2022, Charmaine joined Revel Systems as a Salesforce Business Analyst, where they facilitated project/requirement meetings and created detailed system requirements documents. Charmaine also collaborated with other team members to determine technical solutions.

Most recently, Charmaine is slated to join American Expediting in 2023 as a Business Analyst, where they will be responsible for creating long- and short-term plans, delegating tasks, and maintaining alignment with executive goals.

Overall, Charmaine R. has a strong background in business analysis, system testing, project management, and customer support across various industries, making their a versatile and experienced professional.

Charmaine R. obtained a Medical Billing and Coding Certification from Sanford-Brown College-Atlanta, where they studied from 2013 to 2014. The focus of their studies was in the field of Medical Billing and Coding.