Ben Brooks

Ben Brooks is a seasoned professional with extensive experience in digital product management and technology leadership. Currently serving as a Sr. Digital Product Manager at American Express, Ben Brooks spearheads a substantial program focused on implementing a generative AI chatbot, achieving significant improvements in user support efficacy. Prior experience at the Federal Reserve System includes leading agile teams in the development of over 200 automation applications and overseeing a major platform modernization initiative. Previous roles at NewMarket Corporation, PAPOUTSANIS SA, and The Greater Richmond ARC highlight diverse capabilities in SAP analysis, marketing strategy, and financial consulting. Ben Brooks holds an MBA in Corporate Finance, Leadership and Change Management, and Product Management from NYU Stern School of Business, alongside a Bachelor's degree in Information Systems from Virginia Commonwealth University.