Dhurgaishini Kumareson

Dhurgaishini Kumareson is an experienced Sales Team Leader at American Express since November 2014, with a strong track record in driving team performance, managing operations, and enhancing customer satisfaction. Previous roles include Manager of Account Development and Outbound Telesales, Lead Client Manager, and acting Team Leader in Global Operations, showcasing skills in strategic leadership, coaching, and relationship building. Dhurgaishini also served as a Subject Matter Expert in Disputes and Lead Disputes Analyst, demonstrating accountability and effective management of customer inquiries. Earlier in 2014, Dhurgaishini worked as a Chemist at Jabatan Kimia Malaysia, focusing on drug and poison analysis. Educational qualifications include a Master of Business Administration from the University of Malaya, completed in June 2023, with a concentration in Business/Managerial Economics.