Fernando V.

Fernando V. is the Director of Customer Listening at American Express, where they focus on delivering best-in-class service through innovative and data-driven approaches. With a background in mechanical engineering, they began their career as an intern at Elliptec Resonant Actuator AG and further developed their expertise at Praxair Mexico and Jemena. Fernando holds a degree in Mechanical Engineering with a minor in Electrical Engineering from Tecnológico de Monterrey and has experience building and leading high-performing teams globally.