Thomas Diaz, MBA, is a dedicated Director of Consumer Banking Operations at American Express with over 20 years of experience in Financial Services and Leadership. Previously, they held roles including Assistant Vice President at Chase and Vice President at Bank of America, where they focused on client-centric strategies and team development to drive business success. Thomas earned a Master of Business Administration in Leadership from Nova Southeastern University and a Bachelor of Business Administration in Finance from Hofstra University, demonstrating a strong commitment to personal and professional growth. Throughout their career, they have emphasized a structured coaching process to empower teams and enhance client experiences.
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