Vivek Gupta is an experienced professional with a background in process management and product operations, currently serving as a Process Manager at American Express from March 2022 to October 2025. In this role, Vivek manages incentive payroll operations across 18 markets, ensuring compliance and automation while leading the GRM audit framework to enhance process accuracy. Prior to this position, Vivek held various roles at Wipro Infotech, including Senior Business Analyst and Technical Support Engineer, where responsibilities included providing IT support and managing service level agreements. Additional experience includes working as a Software Engineer at Sky Productivity Pvt. Ltd., focusing on SQL-based applications. Vivek holds an Engineer’s Degree in Electronics and Communication Engineering from Birbhum Institute of Engineering & Technology and has completed high school education at A S College, Deoghar and Modern Public School.
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