Mike Walters

Mike Walters is an experienced IT professional currently serving as the Enterprise IT Service Desk Manager and Senior Technology Services Manager at American Family Insurance since January 2021. Previously, Mike held positions such as IT Support Desk Manager at The General®, where leadership and mentorship contributed to team development and promotions. Other roles include Technical Project Manager at Comprehensive Pain Specialists, Helpdesk & Fulfillment Manager at Cogent HMG, and numerous support and administrative roles across various companies. Mike has consistently demonstrated expertise in team leadership, project management, and IT service operations, supported by certifications in Security+ and ITIL v.3 Foundation. Academic credentials include education from Embry Riddle Aeronautical University and the University of New Orleans.