Nicky Cross

Nicky Cross is a seasoned insurance professional with extensive experience at American Family Insurance since 2002, currently serving as a Senior Quality Assurance Manager. Nicky has a proven track record in leadership roles, focusing on product development, pricing sophistication, and compliance strategy across various divisions. Nicky's expertise includes leading the Commercial Automobile predictive model development and managing cross-divisional teams for successful project implementations. Nicky's earlier roles at American Family Insurance and other companies like Hausmann-Johnson Insurance and State Farm Insurance have solidified strong foundations in underwriting, product management, and operations. Nicky holds an MBA from Cardinal Stritch University and a Bachelor's degree in Retail Management from the University of Wisconsin-Stevens Point.