Brian Covey

Brian Covey is an experienced professional in the customer service and contact center industry, currently serving as Servicing Vendor Manager at American First Finance since December 2022. With a diverse background, Brian has held various leadership roles including Contact Center Supervisor at TK Elevator, Learning & Performance Improvement Specialist and Customer Experience Assurance Manager at Signet Jewelers, and Customer Experience Team Lead at Neiman Marcus Group. Brian's expertise spans training program development, quality assurance, and guest resolutions, complemented by a strong foundation in client relations and administrative support from positions held at RealPage, Inc. and other organizations. Brian holds a degree in Liberal Arts and has been actively engaged in enhancing customer experience and training throughout a career that began in maintenance coordination during academic studies.