Gerardo M. (Jerry)

Gerardo (Jerry) M. has extensive experience in logistics and technical support. Currently serving as a Logistics Administrator at American Group, LLC since August 2020, Gerardo plays a crucial role in facilitating logistics transportation deals, managing customer accounts, and developing standard operating procedures for new clients. Previous positions include Help Desk Analyst at Bank of America, Technical Support Specialist at Asurion, Lead Trainer at UPS, and ILR Associate at State Farm, where strong customer service and technical troubleshooting skills were key. Gerardo's education includes a Bachelor's degree in Digital Photography/Photo Editing from Southern New Hampshire University and an Associate’s Degree in Web Design & Interactive Media from The Art Institutes.