Richard Ernest

Richard "Ed" Ernest is a seasoned IT professional with extensive experience in application support and help desk operations. Currently serving as a Senior Application Analyst at the American Heart Association since January 2020, Richard previously worked at PepsiCo for over 18 years, where responsibilities included providing comprehensive support for various divisions following a major company reorganization. Richard's expertise also includes roles as Help Desk Supervisor at Enterprise Network Systems, where technical support for networking and server systems was provided, and as a Contract Technical Trainer at McAfee, focusing on training and technical presentations for clients. Richard holds an Associate's degree in Funeral Service and Mortuary Science from the Dallas Institute of Funeral Service, in addition to having attended Eastfield College.