Jeff Phillips

Jeff Phillips, FCX-III, currently serves as the Director of Customer Experience (CX) & Service at the American Medical Association, a position held since January 2014. In this role, Jeff leads customer experience operations, stakeholder collaboration, and integrates CX/service quality programs, leveraging design and Voice of Customer insights for continuous improvement. Prior experience includes a progression through various roles at AMA focused on customer experience transformation and quality improvement, as well as managing client relations at Arrow Payments. Jeff also has experience in field support management at Photogenic Inc. and a Bachelor of Arts degree in Theatre from Columbia College Chicago.