Marylu Granja

Marylu Granja is an experienced business analyst at the American Planning Association, where responsibilities include engaging stakeholders and analyzing business processes to enhance decision-making and organizational effectiveness. Previously, Marylu served as a Senior Technical Account Manager at Enhanced Resource Centers, focusing on customer experience solutions for Fortune 500 clients, and held various roles at TeleSight, LLC, including Senior Technical Account Lead and Assistant Manager positions that emphasized quality assurance, training, and operations management. Marylu holds a Business Analysis Certificate from The University of Texas at Austin, a Professional Certificate in Data Science and Visualization from Northwestern University, and a Bachelor of Arts in Psychology from the University of Illinois Chicago.