Holly Horrocks

Holly Horrocks is an experienced professional in call center operations and customer experience management, currently serving as Senior Manager of the Clinical Call Center at American Specialty Health since October 2012. With a robust background that includes managerial roles at companies such as TXU, where responsibilities involved managing complex account issues and directing a call and sales center, and Experian Consumer Direct, focusing on the implementation of a new CRM strategy, Holly has consistently demonstrated leadership in improving customer service operations. Previous roles at Direct Energy included directing customer interaction strategies and overseeing substantial call center operations, with a strong emphasis on quality and continuous improvement across multiple sites. Holly holds a Bachelor of Arts in Management from Western University, obtained between 1981 and 1985.