Steve Donovan

Steve Donovan has a diverse work experience spanning various industries. Steve is currently serving as the Senior Director of Customer Service at The American Speech-Language-Hearing Association (ASHA), a position they have held since February 2022. Prior to this role, they were the Director of Customer Service at ASHA from October 2018 to February 2022.

Before joining ASHA, Steve worked at Cision, where they held the position of Senior Director of Customer Experience from December 2016 to October 2018. Steve also served as the Director of Client Services at Cision from April 2016 to December 2016.

Earlier in their career, Steve was the Manager of Customer Fulfillment at Oakwood Worldwide from December 2013 to April 2016. Steve managed different teams and was responsible for revenue generation.

In addition, Steve served as the Operations Manager at Prometric from October 2011 to December 2013. Steve managed a call center and oversaw various functional areas.

Prior to Prometric, Steve worked at TEKsystems as the Senior Manager of Operations Support from September 2008 to February 2011. Steve led teams supporting Fortune 500 organizations and handled client agreements.

Steve has also held leadership positions at WorldCell, Inc. as the Director of Operations from December 2006 to July 2008, and at Liquidity Services, Inc. as the Mid-Market Sales Manager from October 2005 to December 2006.

Their earliest work experience was at Starpower Communications, where they served as the Sales Manager from April 1999 to October 2005. Steve was responsible for overseeing sales activities and developing sales strategies.

Overall, Steve Donovan has a strong background in customer service, operations management, and sales across various industries.

Steve Donovan has a background in Business Administration and Management, General from the University of Phoenix. Steve has also obtained several certifications throughout their career, including Adult Mental Health First Aid USA from the National Council for Mental Wellbeing in February 2023, Integrated Coaching from CEB in July 2015, DISC Model Facilitator Certification from Chartcourse in November 2004, Certified Trainer "Achieving Extraordinary Customer Relations" from Miller Heiman Group UK (Formally Achieve Global) in March 1999, and Talkdesk Admin Certification, Talkdesk Advanced Admin Certification, and Talkdesk Supervisor Certification from Talkdesk in July 2021.