American Student Assistance
Jen Lanes is an accomplished HR Program Manager at American Student Assistance, where expertise spans over 18 years in various roles including Manager of Service Operations, Senior Trainer, Business Process Analyst, Quality Control Analyst, and Team Leader. Key contributions include developing training programs for associates, managing process improvement initiatives, analyzing agent performance for compliance, and providing education debt management counseling. Prior experience as a Personal Banker at Bank of America involved enhancing customer relationships and achieving sales targets. Jen Lanes holds a Bachelor of Science in Business Administration and Management from Suffolk University - Sawyer Business School.
American Student Assistance
American Student Assistance™ (ASA) is changing the way kids learn about careers and navigate postsecondary pathways through exploration, work-based learning, and free digital experiences. ASA meets students both in and beyond the classroom with digital tools, resources, and information to empower their career planning journeys. We believe that exploring career possibilities, as early as middle school, and having equitable access to education-to-career pathways aligned with one’s passions and goals will result in greater confidence and long-term success for all students.