American Student Assistance
Jen Lanes is an accomplished HR Program Manager at American Student Assistance, where expertise spans over 18 years in various roles including Manager of Service Operations, Senior Trainer, Business Process Analyst, Quality Control Analyst, and Team Leader. Key contributions include developing training programs for associates, managing process improvement initiatives, analyzing agent performance for compliance, and providing education debt management counseling. Prior experience as a Personal Banker at Bank of America involved enhancing customer relationships and achieving sales targets. Jen Lanes holds a Bachelor of Science in Business Administration and Management from Suffolk University - Sawyer Business School.