Kelly-Ann Walcott

Kelly-Ann Walcott possesses extensive experience in customer service, beginning with a role as a Customer Service Representative at American Transit Insurance Co. since June 2020, where responsibilities include assisting clients with claim updates and managing high-volume call traffic. Prior to this, Kelly-Ann took time off from August 2015 to June 2020 to care for a family of three, a period that inspired a business idea. Previous customer service positions at Smart Signs, Inc. and administrative work at the New York City District Council of Carpenters and Bedford-Stuyvesant Family Health Center further developed skills in customer interaction, data management, and team supervision. Kelly-Ann holds an Associate's Degree in Business Management from Medgar Evers College, complemented by a high school diploma from both Brooklyn College Academy High and Liberty High School.