Angela McNew Thompson

Angela McNew Thompson is an experienced professional with a robust background in customer service operations and training. Currently serving as CSO Supervisor and Team Leader at American Water since December 2012, Angela focuses on supporting CSR performance and ensuring team coverage. Previously, as the 2-1-1 Call Center Coordinator for United Way of Escambia from September 2011 to September 2012, Angela managed new hire training and quality assurance for a non-profit information and referral service. Earlier experience includes roles as a Trainer and Operations Manager at Tata Business Support Services, where Angela managed client expectations in a travel-focused inbound call center. Angela holds education credentials from Columbia Southern University and Ashford University.