Greg Hum

Greg Hum is an accomplished professional with extensive experience in IT support and customer success management, currently serving as a Customer Success Manager and Implementation Manager at Amwell since July 2021. Previous roles include an MBA Intern in Product Marketing at Aternity, where customer insights and SaaS growth strategies were developed, and a Sr. IT Support Engineer at GNS Healthcare, contributing to the establishment of scalable IT solutions during a period of rapid expansion. Greg's background also encompasses positions at Boston University, including Desktop Support Specialist II and IT Systems Administrator II, where significant advancements in IT infrastructure and support were achieved. An earlier career foundation includes roles at Harvard Business School Executive Education, ProctorCam, the Boston University School of Social Work, and Consumer Reports, all contributing to strong technical and customer service abilities. Greg holds an MBA with dual concentrations in Entrepreneurship & Innovation and Marketing, as well as a B.A. in Economics and Philosophy from Boston University.