Marcelo Serrano

Marcelo Serrano is an accomplished professional in customer success management, currently serving as Gerente Nacional Customer Success at Americanas Delivery since February 2022. In this role, Marcelo oversees the customer success operations across Brazil, leads a team of coordinators, and develops strategic plans to enhance performance and customer retention. Prior to this, Marcelo held various positions at iFood, including Gerente de Grandes Contas VIP and Executivo Híbrido, where responsibilities included managing VIP accounts and prospecting new partners. Earlier experience at Cervejaria Ambev as a Vendedor Líder further solidified Marcelo's sales and team leadership skills. Marcelo holds a Bachelor's degree in Accounting from UNEB, an MBA in Leadership and Coaching from UNOPAR, and is currently pursuing a specialization in Growth and Marketing at Descomplica.