Kathleen A. Smith

Kathleen A. Smith is an experienced instructional design professional currently serving as Instructional Design Manager at America's Credit Unions since January 2024, where responsibilities include designing and implementing educational programs for credit union members. Prior to this role, Kathleen held a similar position at the Credit Union National Association (CUNA) from July 2013 to December 2023, focusing on educational programs for CUNA's institutes and conferences. Kathleen's career also includes significant experience at BMO, where roles ranged from Learning Consultant to Regional Training Coordinator, overseeing training initiatives and developing educational curricula. Kathleen holds a Bachelor of Science in Education from the University of Wisconsin-Madison and a Bank Operations Diploma from the American Institute of Banking.