Americollect
Jennifer Baker is an experienced leader in the healthcare operations sector with a career spanning over two decades. Currently, Jennifer serves as the Director of Extended Business Office and the Director of Process Improvement at Americollect since April 2015. Prior to this role, Jennifer held various positions at Humana from May 1993 to March 2015, including Director of Service Operations, where significant accomplishments included managing a $5M budget, executing 25 process enhancements, and achieving a 50% reduction in inventory. Jennifer's extensive background in service operations and team leadership underscores a commitment to process improvement and operational efficiency.
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Americollect
For over 55 years, Americollect has been making collection calls from Manitowoc, Wisconsin. We operate two divisions: one serving as a hospital's customer service team and the other as a healthcare collection agency. Our core collection method is called Ridiculously Nice Collections. It is vastly different from traditional collection tactics. With faith in the patient, our Ridiculously Nice Collections concept uses a sales approach to collecting. The major fundamental difference is that we do not use fear or intimidation to collect, rather options and education. Americollect has been ranked as a Best Places to Work by its teammates 12 out of the last 13 years. Working at Americollect is more than just a job – it is doing something you believe in. We believe in teamwork and collaboration, growth and developing the future you, friendships and family, community involvement, helping others, celebrating, and having fun. These beliefs stem from our core values and shape our one-of-a-kind culture.