Americollect
Melissa Zoelle, PMP, MBA, is an experienced IT Applications Manager at Americollect since June 2023, and previously served as a Finance and HR Business Analyst and Financials Team Lead at Lakeshore Technical College from August 2009 to June 2023, where responsibilities included leading cloud application updates and facilitating end user testing. Prior experience includes working as a Senior Import Compliance Analyst at School Specialty, Inc., where Melissa developed training programs on customs compliance and governed international trade policies, and as a Marketing/Admissions Representative at the University of Phoenix, focusing on recruitment and advising students. Melissa holds an MBA in Business Administration from Lakeland College and a Bachelor's degree in Business Administration with a focus on Economics from the University of Wisconsin Oshkosh, along with a Lean Six Sigma Green Belt Certification.
Americollect
For over 55 years, Americollect has been making collection calls from Manitowoc, Wisconsin. We operate two divisions: one serving as a hospital's customer service team and the other as a healthcare collection agency. Our core collection method is called Ridiculously Nice Collections. It is vastly different from traditional collection tactics. With faith in the patient, our Ridiculously Nice Collections concept uses a sales approach to collecting. The major fundamental difference is that we do not use fear or intimidation to collect, rather options and education. Americollect has been ranked as a Best Places to Work by its teammates 12 out of the last 13 years. Working at Americollect is more than just a job – it is doing something you believe in. We believe in teamwork and collaboration, growth and developing the future you, friendships and family, community involvement, helping others, celebrating, and having fun. These beliefs stem from our core values and shape our one-of-a-kind culture.