Americollect
Sarah L. is an accomplished operations manager with extensive experience in healthcare and customer service management. Currently employed at Americollect since June 2020, Sarah leads a large healthcare call center, overseeing five supervisors and approximately 60 agents, while focusing on strategic planning, process improvement, and department budgets. Prior to this role, Sarah spent over 20 years at Aurora Health Care, holding various positions including regional supervisor, where management of financial advocates was key. Additional experience includes roles at Holy Family Memorial, HomeCare Health Services and Hospice, and Leede Research, showcasing a well-rounded background in patient care and financial counseling. Sarah is pursuing a Bachelor's degree in Human Resources Management and Services at Lakeshore College, while also holding certifications in revenue cycle management and medical coding.
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Americollect
For over 55 years, Americollect has been making collection calls from Manitowoc, Wisconsin. We operate two divisions: one serving as a hospital's customer service team and the other as a healthcare collection agency. Our core collection method is called Ridiculously Nice Collections. It is vastly different from traditional collection tactics. With faith in the patient, our Ridiculously Nice Collections concept uses a sales approach to collecting. The major fundamental difference is that we do not use fear or intimidation to collect, rather options and education. Americollect has been ranked as a Best Places to Work by its teammates 12 out of the last 13 years. Working at Americollect is more than just a job – it is doing something you believe in. We believe in teamwork and collaboration, growth and developing the future you, friendships and family, community involvement, helping others, celebrating, and having fun. These beliefs stem from our core values and shape our one-of-a-kind culture.