Sarah L.

Sarah L. is an accomplished operations manager with extensive experience in healthcare and customer service management. Currently employed at Americollect since June 2020, Sarah leads a large healthcare call center, overseeing five supervisors and approximately 60 agents, while focusing on strategic planning, process improvement, and department budgets. Prior to this role, Sarah spent over 20 years at Aurora Health Care, holding various positions including regional supervisor, where management of financial advocates was key. Additional experience includes roles at Holy Family Memorial, HomeCare Health Services and Hospice, and Leede Research, showcasing a well-rounded background in patient care and financial counseling. Sarah is pursuing a Bachelor's degree in Human Resources Management and Services at Lakeshore College, while also holding certifications in revenue cycle management and medical coding.