April Falcon

April Falcon has over a decade of experience in the healthcare and customer service sectors, currently serving in Utilization Management at AmeriHealth Caritas Florida since May 2022. Previously, April held a role as a Pharmacy Call Center Technician at AmeriHealth Caritas-Perform Specialty, where responsibilities included scheduling specialty medication deliveries and resolving customer inquiries. Additional experience includes Member Services Representative at The CSI Companies and Client Services Specialist at Omnicare, focusing on patient support and insurance coordination. Early career roles involved leadership in retail merchandising and customer service at companies such as MarketSource Inc. and FujiFilm Processing Inc. April Falcon holds an A.S. in Medical Billing and Coding from Everest University and is pursuing an AAS in Pharmacy at the University of Central Florida.