Katrice Floyd

Katrice Floyd is a seasoned professional in the mortgage and customer service industries, currently serving as a Customer Experience Manager at AmeriHome Mortgage Company, LLC since August 2021. As the CEO and Owner of K. Floyd Consulting Firm, LLC since February 2020, Katrice brings extensive experience from previous roles, including DSP Manager at Success Mortgage Partners and Mortgage Servicing Team Leader at Langley Federal Credit Union. At Langley Federal Credit Union, Katrice led various mortgage servicing functions, implemented policy manuals, and improved processing efficiency. Earlier career experience includes Account Executive I at Loan Care and Sprint, where Katrice excelled in customer service and team leadership. Katrice holds a Bachelor of Science in Law from Liberty University and a Bachelor of Applied Science in Political Science and Government from Christopher Newport University.