Fiorella Ivaldi

Fiorella Ivaldi is a seasoned technology management professional with extensive experience in technical account management and network support. Currently serving as Senior Manager at Zscaler since March 2017, Fiorella has progressively advanced through roles including Technical Account Manager and Team Lead, focusing on resolving technical support issues and managing implementation projects for Zscaler's web and email solutions. Previous positions at Brocade and Cisco Systems highlight proficiency in providing high-level technical support and developing diagnostic software. Fiorella's educational background includes a Master's degree in Business Administration from the Lucas Graduate School of Business and a Bachelor's degree in Computer Engineering from San Jose State University, complemented by foundational studies in Systems Engineering and Engineering.