Charles Haney

Charles Haney has over 17 years of experience in customer operations and service management, currently serving as the Director of Customer Operations Support at AmerisourceBergen since March 2015. In this role, Charles leads a team of fifteen associates, focusing on service delivery for Department of Defense and VIP accounts. Previous experience includes managing inbound sales teams at ADT and overseeing technical care representatives at T-Mobile, where Charles emphasized consistent, world-class customer service. Earlier positions include roles at O'Reilly Auto Parts and Gateway Auto Supply, showcasing a strong foundation in customer service operations. Charles holds a Bachelor of Science degree in Electrical and Electronics Engineering from the University of North Texas and an Associate of Science degree in Computer Systems Networking and Telecommunications from North Central Texas College.