Pamela Muriel

Pamela Muriel is an experienced professional in information systems and IT governance, currently serving as a Senior Manager at Amgen since May 2019, specializing in ITIL, Service Management, and ServiceNow. Previously, Pamela worked at Time Customer Service, Inc. from September 1993 to January 2019, where roles included Financial Controls Specialist and IT Systems Analyst, with a focus on change management, IT SOX audits, and technical support leadership. Pamela's early career spans various positions, including Methods Analyst II and Telephone Customer Service Representative. Pamela holds a BA in Communications from the University of South Florida, earned between 2005 and 2007.