Patrícia M. is a Rare Disease Business Unit Director and an executive in Business Operations and Customer Engagement, leading a passionate team in the pharmaceutical industry. With over 20 years of experience in business excellence, strategy, marketing, and analytics, Patrícia has enhanced business performance through expertise in artificial intelligence and omni-channel strategies. They are a certified professional coach and have completed prestigious executive programs from institutions such as Harvard, Oxford, and MIT. Currently, Patrícia is pursuing a customer experience certification from Medallia Institute, focusing on empowering their team and community.
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