Iona Mitchell

Iona Mitchell is a Senior Customer Success Manager at Amilia since November 2023, bringing extensive experience in customer relations and success management. Previously, Iona served as a Strategic Customer Success Manager at Cority from October 2020 to October 2023, where responsibilities included managing post-sales relationships and client satisfaction. Iona's background also includes a role as a Bilingual Customer Success Manager at Northern Business Intelligence from December 2016 to October 2020, focusing on aligning business strategies with customer needs. Prior experience at Manulife as a Bilingual New Business Case Coordinator from June 2013 to December 2016 involved building advisor relationships and managing service standards. Iona holds a degree in Professional Studies with a focus on Parks, Recreation and Leisure Studies from Acadia University, completed in 2013.