Charmaine Ng

Charmaine Ng has significant work experience in customer support and product management. Charmaine is currently working as a Customer Care Manager at Amitree, where they assist customers in maximizing their subscriptions and provides product education. Charmaine also collaborates with engineers to investigate complex customer issues and ensures the release of high-quality bug fixes and feature improvements.

Prior to that, Charmaine worked at Lever as an Associate Product Manager, where they designed roadmaps for the Support Engineering team and advocated for customer needs. Charmaine oversaw the delivery of bug fixes, custom work, and feature requests. Charmaine also served as the Product Operations Lead, advising the Customer Service and Support team on tier 1 tickets and escalations, prioritizing bugs and tasks, and managing JIRA administration. Additionally, they held the role of Product Operations Specialist, providing consultative support via email, and using Zendesk and JIRA to create bug, feature request, and ticket organization processes.

Charmaine also has experience at Redbooth, Inc., where they worked as a Customer Experience Specialist resolving tickets, troubleshooting bugs, and creating template responses. At Credit Karma, they held various roles including Communications Coordinator, Member Support Lead, and Member Support Specialist. In these positions, they oversaw content strategy operations, wrote and edited articles, provided product support, and managed bug escalations and resolutions.

Charmaine also worked at shopkick as a Customer Advocate, providing user support and troubleshooting issues with the iOS mobile app. Charmaine's earlier experiences include internships at the New York Public Library, Lane Educational Service District, Charmaine'sCampus, and BookRenter.com. Notably, they founded the Oregon branch of Charmaine'sCampus and led a team of writers and photographers. Charmaine also played a key role in the University of Oregon's Muggle Quidditch League as the Founder and Commissioner, organizing scrimmages and fundraising events and gaining media attention.

Charmaine Ng attended Lowell High School from 2004 to 2008, but did not obtain a degree or specify a field of study during this time. Starting in 2008, they went on to pursue a degree in Journalism with a focus on Communication Studies at the University of Oregon. This education lasted until 2012, although no further details are provided.