Patrick John Pablo

Patrick John Pablo has a diverse work experience spanning several roles and companies. Patrick John started their career at Sutherland in 2008, where they served as a Team Manager, overseeing team performance and handling customer escalations. Patrick John then progressed to the role of Senior Team Manager, where they provided training and support to staff and collaborated with HR on disciplinary issues. As an Escalations Manager, they handled customer escalations and worked on issue resolution strategies.

Patrick also worked at STARTEK as an Operations Supervisor, leading a team of agents and ensuring high-quality calls and customer experience. At SHORE Solutions Inc., they served as an Operations Supervisor, providing direction and communication to the team and suggesting methods to improve operations and service.

At Ingram Micro Commerce & Lifecycle Services, Patrick held the position of Operations Manager. Patrick John oversaw the daily operations of the Supply Chain team, managing 70 employees and offering end-to-end supply chain solutions.

Most recently, Patrick has been with AMMEX Corporation, where they held the positions of Manager of Customer Service, Senior Manager of Customer Service, and currently serves as the Director of Customer Service. In these roles, they managed customer service operations, developed and implemented strategies, and collaborated with other departments to enhance the customer experience.

Overall, Patrick John Pablo has demonstrated extensive experience in customer service, operations management, and team leadership throughout their career.

Patrick John Pablo completed their Bachelor of Science in Nursing degree from Far Eastern University from 2003 to 2007. In addition, they have obtained certifications in Stagen Leadership Academy in July 2022 and Lean Six Sigma Yellow Belt (ICYB) from Ateneo Graduate School of Business, although the specific month and year are not provided.