Charlotte Morrison is the current Chief Information Officer at Amplify Credit Union. Charlotte has held this position since April 2012. Prior to their current role, they served as the Chief Information Officer at Texans Credit Union from October 2018 to April 2012. During their time at Texans Credit Union, Charlotte provided overall strategic and tactical direction for the credit union's Information Technology Systems, Network, Information Security, Business Continuity, Service Desk, Operations, Business Analysts, and Enterprise Project Management functions. Charlotte was also responsible for overseeing and analyzing new technologies in efforts leading to new and improved systems, products, software, operations, and efficiencies. As an executive management team member, Charlotte developed and implemented long-range strategic credit union objectives.
Some of Charlotte's notable accomplishments during their time at Texans Credit Union include realigning and revitalizing a technology staff of over 20 team members after the credit union was taken into conservatorship, creating the highest ranked service delivery team in the credit union focused on the member, product development, efficiencies, and the end user experience, and leading the credit unions Request for Proposal and Due Diligence process to review existing and new systems to align with the long term strategic plans of the credit union.
Since taking on the role of Chief Information Officer at Amplify Credit Union, Charlotte has initiated formal change control processes and external 3rd party IT Audit functions including Network Security, IT General Controls and Security Risk Assessments. Charlotte has also been responsible for IT NCUA examinations resulting in year over year results with zero significant findings. In addition to these accomplishments, Charlotte has also managed key strategic vendor relationships, negotiating large discounts to contracts and constantly re-evaluating existing relationships to optimize service and ROI.
Charlotte Morrison has a degree in anthropology from the University of Maryland. Charlotte has worked in the field of anthropology for many years, and has taught at the university level.
Some of their coworkers include Jackie York - Chief Financial Officer, Alan Hansford - Chief Risk Officer, and Stacy Armijo - Chief Experience Officer. Their manager is Kendall Garrison, President & CEO.
Current role