Mariya Andonova

Mariya Andonova has diverse work experience spanning over a decade. Mariya began their career as a Risk Management Analyst at CSMS in 2010, where they were responsible for preventing, detecting, and minimizing the effects of fraudulent activities. Mariya handled fraud cases, assisted other departments, and communicated with customers and third parties via email, phone, and chat.

In 2011, Mariya worked as a Service Desk Administrator/Coordinator at Adecco Bulgaria. Here, they were part of a team that resolved customer issues through phone or email. Mariya logged and tracked service requests, managed tickets, and ensured their timely closure.

Moving on, Mariya interned at the Digital Commerce Consumer Services Department in Nike EMEA from 2012 to 2013. In this role, they provided daily support to the Consumer Services team, collaborating with analysts and the Nike Call Center to address customer complaints and take appropriate actions. Mariya also suggested process improvements and communicated resolutions to end consumers.

Mariya's next position was at AMS-IX, where they held multiple roles starting in 2013. Initially working as a Customer Service & Project Management Professional, they handled various customer requests, maintained the customer portal, and coordinated with cross-functional teams. In 2016, they were promoted to Customer Service Team Lead, continuing their responsibilities in customer service. Mariya'smost recent role at AMS-IX is as a Product Transition Manager, starting in August 2019.

Mariya Andonova completed their high school education at High Language School "Geo Milev" from 2001 to 2006, focusing on the intensive learning of foreign languages, specifically English and German. Mariya then pursued a Bachelor of Science degree in Marketing from the University of National and World Economy, graduating in 2010. Continuing their education, Mariya obtained a Master of Science degree in Communication Science, specializing in Persuasive Communication, from the University of Amsterdam from 2011 to 2013.

In addition to their formal education, Mariya has obtained certifications in various fields. Mariya became a Certified Scrum Product Owner through Scrum Alliance, Inc. in September 2015. Mariya also completed a certification in Adobe InDesign from LearningTrain. Mariya has further enhanced their skills with certifications in Leadership in Management from The Leadership Trust and Product Development from General Assembly, although the specific details such as obtained month and year are not provided.