Richard Jones

Richard Jones is a seasoned professional with extensive experience in customer success and consultancy. Currently serving as a Principal Customer Success Business Partner at Anaplan since July 2018, Richard has a strong focus on long-term customer success, having previously held various roles including Senior Customer Success Business Partner and Channel Success Manager - UKI. Prior to Anaplan, Richard was the Professional Services Director and Owner at Innovar Limited, where expertise in Anaplan, TM1, IBM Cognos Planning, and software consultancy was showcased. Earlier career roles include Consultancy Manager at Inca Software, Project Manager at Cognos, and Senior Consultant at Adaytum. Richard began the professional journey as a Finance/MI Analyst at Willis. Educationally, Richard holds a BA in Business Studies with Information Technology from the University of Kent.